Refund Policy

MMIPrep sells one-off question bundles. This policy explains your cancellation and refund rights. It sits alongside our Terms of Service.

1. Digital content and your 14-day right to cancel

Question bundles are digital content supplied to your account immediately after purchase. Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase. However, when you buy a bundle you ask us to make it available straight away and you acknowledge that:

• you lose the right to cancel a bundle once you have started using questions from it; and
• for a partly used bundle, the cancellation right no longer applies to the questions you have already used.

2. Refunds we will give

• Unused bundle, within 14 days of purchase — full refund, no questions asked.
• Partly used bundle, within 14 days — at our discretion, a partial refund proportionate to the unused questions.
• Technical fault that prevented you from using questions you paid for, and which we cannot resolve — refund or replacement credit for the affected questions.
• Duplicate or accidental charge — full refund of the duplicate.

3. What is not normally refundable

• questions you have already used;
• dissatisfaction with AI feedback or scores, which are inherently subjective and are practice guidance only;
• requests made more than 30 days after purchase, except where the law gives you a longer period.

4. How to request a refund

Email mmiprepofficial@gmail.com from the email address on your account, with your approximate purchase date and the bundle you bought. We aim to respond within 5 business days.

5. How refunds are paid

Approved refunds are made by Stripe to your original payment method. Your bank typically shows the funds within 5–10 business days. If a refund reduces your question balance below the questions you have already used, we may adjust your balance to zero rather than a negative number.

6. Contact

MMIPrep
mmiprepofficial@gmail.com